Terms and Conditions

Last Updated: 22/04/2026

At Hello. Reset., we provide both digital products and physical journals. Due to the nature of these products, different refund terms apply.

By purchasing from us, you agree to the terms outlined below.

All digital products, including guided journals and courses, are delivered instantly.

Once a product or course has been:

you lose your right to cancel, and no refunds will be issued.

This is in line with UK consumer law for digital content.

All physical journals are printed to order. Please allow additional time for production and delivery.

You have the right to request a return within 14 days of delivery under UK consumer law for physical products.

To be eligible:

You are responsible for return shipping costs unless the item is faulty or incorrect.

If your item arrives:

please contact us within 7 days of delivery with:

We will offer:

at no additional cost to you.

We do not accept returns or offer refunds for:

Digital products once accessed
Physical items that have been used or damaged after delivery
Change of mind after production has started (as items are made to order), unless within your legal return period

If you experience any issues with your order, we are here to help.

We will always aim to:

If you have any questions about this Privacy Policy or how your data is handled, please contact us: