Privacy Policy

Last Updated: 22/04/2026

At Hello. Reset., we are committed to protecting your privacy and handling your personal data with transparency, care, and respect. This Privacy Policy explains how we collect, use, and protect your information when you use our website, purchase our products, or interact with us.

What Information We Collect

We may collect and process the following types of personal data:

Identity & Contact Data – such as your name and email address
Transaction Data – including details of products or courses you purchase
Account Data – login details or account preferences (if you create an account)
Communication Data – any messages, enquiries, or feedback you send to us
Technical & Usage Data – including IP address, browser type, pages visited, and how you use our website (collected via cookies and analytics tools)

We only collect the information necessary to provide our services and improve your experience.

How We Use Your Information

We use your personal data in a lawful and transparent way, including to:

Process and fulfil your orders
Provide access to digital products, downloads, and courses
Manage your account (if applicable)
Communicate with you regarding purchases, updates, or support enquiries
Improve our website, products, and overall user experience
Send marketing communications where you have opted in (you can unsubscribe at any time)
Maintain the security and integrity of our website

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Contract – to fulfil your purchase and provide services you have requested
Consent – for sending marketing communications
Legitimate Interests – to improve our services, prevent fraud, and ensure website functionality
Legal Obligation – where we are required to retain information for legal or regulatory reasons

How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Your data is stored securely and only retained for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal, accounting, or regulatory requirements

When your data is no longer required, it will be securely deleted or anonymised.

Sharing Your Data

We respect your privacy and do not sell your personal data.

We may share your information with trusted third-party service providers who help us operate our business, including:

Payment processors (to securely handle transactions)
Website hosting and platform providers
Email marketing and communication platforms
Analytics providers (to understand website usage)

These providers are required to keep your data secure and only process it on our behalf.

International Data Transfers

Some of our third-party providers may store or process data outside of the UK.
Where this occurs, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (where applicable)
Restrict or object to certain types of processing
Withdraw consent at any time (for marketing communications)
Request transfer of your data (data portability)
Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

We use cookies to improve your experience on our website.
For full details, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of these external sites.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: hello.resetuk@gmail.com